PRIVACY POLICY
Crafted Roads (“Crafted Roads,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, book a retreat, or otherwise engage with our services.
If you have any questions or concerns about this policy or our data practices, please contact us at info@craftedroads.com.
This Privacy Policy applies to all information collected through our website and any related services, bookings, communications, marketing, or events (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Information We Collect
Personal Information You Provide
We collect personal information you voluntarily provide, including but not limited to:
- Name, email address, phone number, and mailing address
- Billing and payment details (processed securely through third-party providers)
- Booking details, preferences, and dietary or accessibility information
- Communications you send to us via forms, email, or other channels
All information provided must be accurate and up to date.
Information Collected Automatically
When you visit our website, we may automatically collect certain information such as:
- IP address, browser type, device information, and operating system
- Pages viewed, referring URLs, and interaction data
- Cookies and similar tracking technologies
This information helps us maintain website security, analyze usage, and improve our Services.
2. How We Use Your Information
We use your information to:
- Process bookings, payments, and retreat participation
- Communicate with you about your booking, updates, or inquiries
- Send marketing or promotional communications (you may opt out at any time)
- Improve our website, services, and customer experience
- Comply with legal obligations and protect against fraud or misuse
We process personal information based on legitimate business interests, contractual necessity, legal requirements, and/or your consent.
3. Sharing of Information
We do not sell or rent your personal information. We may share information only when necessary:
- With trusted third-party service providers (e.g., payment processors, email platforms, website hosting)
- To comply with legal obligations or government requests
- To protect the rights, safety, or property of Crafted Roads or others
- In connection with a business transfer, merger, or sale
All third-party providers are required to handle your data securely and only for authorized purposes.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You may adjust your browser settings to refuse cookies, though some site features may not function properly.
5. Social Media and Third-Party Logins
If you interact with Crafted Roads through social media platforms or third-party services, we may receive certain profile information in accordance with those platforms’ privacy settings. We are not responsible for the privacy practices of third-party platforms.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, it is securely deleted or anonymized.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no online system can be guaranteed to be completely secure, and use of our Services is at your own risk.
8. Information from Minors
Crafted Roads does not knowingly collect personal information from individuals under the age of 18. If we learn that such information has been collected, we will take steps to delete it promptly.
9. Your Privacy Rights
Depending on your location, you may have rights to access, update, or request deletion of your personal information. You may also opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
To exercise your rights or ask questions about your data, please email info@craftedroads.com.
10. California Privacy Rights
California residents may request information about the categories of personal data shared with third parties for direct marketing purposes, or request deletion of certain personal information, in accordance with applicable law.
11. Data Breach
In the event of a data breach that poses a risk to your personal information, Crafted Roads will notify affected individuals and applicable authorities as required by law.
12. Do-Not-Track Signals
At this time, our website does not respond to Do-Not-Track browser signals. If standards change, we will update this policy accordingly.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be effective upon posting. We encourage you to review it regularly.
14. Contact Us
If you have questions or comments about this Privacy Policy, or wish to review, update, or delete your information, please contact us at: